Privacy & Cookies Policy | How We Use Your Data
Our Commitment to Your Privacy
At The English Sofa Company, we take your privacy seriously. We know how important it is to understand how your personal information is collected, used and stored online. This Privacy Policy explains how we handle your data when you visit www.theenglishsofacompany.co.uk (“Our Site”).
By using Our Site, you accept the practices described in this Privacy Policy. If you do not agree, please stop using Our Site immediately.
1. Definitions
Personal Data
Any information that identifies you directly or indirectly. This includes details you enter on Our Site and any data covered by the UK GDPR (EU Regulation 2016/679).
We / Us / Our
The English Sofa Company, a trading name of Forest Sofa Ltd, registered in England (Company No. 5170110).
Registered & trading address: Newbury House, Ford Lane, Salford, Greater Manchester, M6 6PD.
2. Information About Us
-
Website Owner: Forest Sofa Ltd
-
Registered Address: Newbury House, Ford Lane, Salford, Greater Manchester, M6 6PD
-
VAT Number: GB 471 7542 78
-
Data Protection Officer: Nick Shepherd
-
Email: [email protected]
-
Phone: 0161 737 6918
-
Postal Address: Newbury House, Ford Lane, Salford, Greater Manchester, M6 6PD
-
3. What This Policy Covers
This privacy policy relates only to your use of Our Site.
Our Site may link to other websites — we cannot control how those sites collect or use your data. We recommend checking their privacy policies before providing any information.
4. Your Rights
Under UK GDPR, you have the right to:
-
Be informed about how your data is used
-
Access any personal data we hold about you
-
Request corrections to inaccurate information
-
Request deletion of your personal data (“right to be forgotten”)
-
Restrict processing of your data
-
Request data portability
-
Object to certain uses of your data
-
Understand how automated decision-making may affect you
If you have concerns about how we use your data, please contact us first. You also have the right to raise issues with the Information Commissioner’s Office (ICO).
5. What Data We Collect
Depending on how you use Our Site, we may collect:
-
Name
-
Gender
-
Business/company name
-
Email address and telephone number
-
Postcode, preferences, interests
-
Payment information (securely processed)
-
IP address
-
Browser type and version
-
Operating system
-
Browsing activity (referring pages, pages visited, exit page)
6. How We Use Your Data
We only use your data when we have a legal basis to do so — such as fulfilling your order, responding to an enquiry, or when you have given clear consent.
We may use your personal data to:
-
Supply our products or services
-
Personalise your website experience
-
Respond to messages and emails
-
Send marketing updates you’ve opted into
-
Carry out market research
-
Improve our website and service
Marketing Communications
We will never send spam.
We may send marketing emails, phone calls or postal updates only if you have opted in.
You may withdraw consent at any time.
Data Retention
We keep your personal data only for as long as necessary.
Certain information must be held for 6 years for HMRC compliance.
7. How & Where We Store Your Data
Your data is stored securely, using:
-
Password-protected systems
-
Firewalls
-
Off-site encrypted backups
Some third-party services may store data outside the European Economic Area (EEA).
If this occurs, we ensure your data is processed in line with UK GDPR standards.
8. Sharing Your Data
8.1 Within Our Group
We may share data with group companies for marketing or operational purposes.
8.2 Trusted Third Parties
These may include:
-
Delivery providers
-
Payment processors
-
Marketing and advertising platforms
-
Website and IT support teams
They receive only the data required to complete their service and must protect it appropriately.
8.3 Analytics & Statistics
We may share anonymised website usage data — never personally identifiable information.
8.4 Legal Requirements
We may disclose data if required by law, court order, or government authority.
9. Business Changes
If Our business is sold, merged or restructured, your data may be transferred to the new owner — but will remain protected under this Privacy Policy.
You will be informed ahead of any transfer.
10. Controlling Your Data
You can:
-
Opt out of marketing communications at any time
-
Request restrictions on how your data is used
-
Change your communication preferences
You may also join:
-
The Telephone Preference Service (TPS)
-
The Mailing Preference Service (MPS)
These help reduce unsolicited marketing.
11. Withholding Information
You may browse Our Site without providing personal data.
However, certain features (such as making a purchase) require data collection.
12. Accessing Your Data
You may request a copy of all personal data we hold about you.
This is free of charge.
Contact: [email protected]
13. Contact Us
For privacy questions or data requests:
Email: [email protected]
Phone: 0161 736 5733
Post: Newbury House, Ford Lane, Salford, Greater Manchester, M6 6PD
Please make your request clear, especially if you are requesting access to your data.
14. Changes to This Privacy Policy
This policy may be updated occasionally to reflect changes in the law or how we operate.
We encourage you to check this page regularly to stay informed.