FAQs | Common Questions About Our Handmade Sofas
How long will my order take to produce?
Lead times vary throughout the year and depend on the specific model. The most up-to-date information is always shown on each product page.
If you need clarification, please contact our Sales team for the current lead time.
Do I receive updates on my order?
You will receive an email once your order has entered production.
If you’d like a more detailed update at any time, our Sales team will be happy to help — simply email [email protected] or call 0161 736 5733.
How do I place an order?
There are four simple ways to order:
• Through our website
• In our showroom
• Over the phone
• Via BACS/email invoice
What payment terms do you offer?
If you place your order in the showroom or by phone, payment in full is required before delivery.
For website orders, full payment is taken at checkout.
Which credit or debit cards do you accept?
We accept most regulated UK cards except American Express (Amex).
Payment in full is required at the point of online checkout.
Can you modify your sofa designs to suit my requirements?
In many cases, yes.
If you have specific requirements, please call us on 0161 736 5733.
Please note: any modification to the frame, size, depth or design will make the order bespoke, and bespoke orders are non-returnable unless faulty.
Is the leather you use high quality?
Yes. All our leather is hand-cut from full hides sourced from leading European tanneries. We use only premium-quality hides to ensure a beautiful and durable finish.
What wood is used for your frames?
Every frame is handcrafted from solid beech hardwood for strength, stability and long-lasting support.
Can I use my own leather or fabric?
Yes — we are happy to upholster your furniture in a material you have sourced yourself.
Please contact our Sales team to discuss suitability and requirements.
How can I protect my new sofa?
Your sofa comes with a 15-year frame guarantee and 12-month cover for fabric/leather.
For additional peace of mind, we offer a 5-year extended warranty that includes accidental damage, pet damage, spills, stains and more.
You can add this when ordering, or contact the Sales team for details.
What is the difference between Made to Order, Bespoke and Stock items?
Made to Order
Your piece is made especially for you using your chosen size, leather or fabric, feet and optional personalisation.
Bespoke Orders
These involve changes to the frame or custom specifications (such as using non-standard fabrics/leathers or special sizes).
Bespoke items are non-returnable unless faulty.
Stock Items
These include showroom models, end-of-line products, ex-photoshoot pieces or refurbished items.
They cannot be modified and are sold as seen.
Stock items are normally delivered within 14 days.
Please note: colour matching add-ons to stock items is not guaranteed due to batch variations.
How can I be sure my furniture will fit into my home?
Most of our products fit through a standard doorway (minimum recommended width: 75cm).
Please consider tight turns, ceiling height, staircases and any obstacles.
If you’re unsure, our team can advise.
Can I see the sofas in person before buying?
Absolutely.
Our showroom in Salford, Manchester displays a large selection of our Chesterfield and Contemporary models.
As we can’t house every model in every fabric/leather, we recommend calling ahead to check availability.
What are your opening times?
• Monday–Thursday: 8:30am – 5pm
• Friday: 8:30am – 1:30pm
• Saturday: 10am – 4pm
• Sunday: 11am – 4pm
Is there a delivery charge?
• UK mainland sofas: £99
• Small accessories: £9
When will I be notified about my delivery?
Once your furniture is ready, your sales representative will contact you regarding any outstanding balance.
After this is settled, your details are passed to our courier, who will contact you within 3–4 days to book delivery.
Typically:
• Delivery is booked at least a week in advance
• A 2-hour time slot is provided 48 hours before delivery
• On delivery day, the team will call again to confirm the slot
Why can’t I choose my delivery day or time?
Our national courier plans routes based on postcodes to maximise efficiency and reduce environmental impact.
They will contact you with a proposed delivery date and time slot.
If the time isn’t suitable, they will reschedule for the next available route in your area.
What if I need delivery within a specific timeframe?
If you have time-sensitive needs (holidays, moving dates, building work), please contact our customer care team.
We can add notes to your order and liaise with the courier to aim for the most suitable delivery window.
Do you deliver overseas?
Yes — we can arrange delivery outside the UK mainland. Additional charges apply.
Please email us with the subject Non-Mainland UK Delivery for a quotation.
You can also arrange your own collection from our factory.
Please note:
• You are responsible for checking the furniture before dispatch
• We do not cover customs charges or local taxes
• Warranties do not apply to goods shipped outside the UK mainland