At The English Sofa Company, we want your experience with us to feel reassuring, personal and straightforward. Buying a handmade sofa or bed is a special investment, and our team is here to guide you from the moment you start browsing to long after your furniture has arrived in your home.

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Here to Help at Every Stage

Choosing the right piece can involve lots of small decisions, so we’re always happy to offer clear and honest advice. Whether you’re comparing fabric and leather options, checking room measurements or exploring bespoke adjustments, our customer service team will support you throughout the process.

We regularly help customers with:
• Fabric and leather recommendations
• Sizing, layouts and room planning
• Cushion interiors and comfort preferences
• Bespoke requests and small alterations
• Lead times, production updates and delivery questions

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Ordering Made Simple

Each item is made to order in our Manchester workshop. Once your order is placed, we’ll confirm all the details with you and keep you informed as your furniture moves through production.

You can expect:
• A full order confirmation with your chosen specifications
• An estimated lead time based on your design
• Updates when your furniture enters the workshop
• A call or email when your delivery date is ready to be arranged

If you ever need an update, our team is always just a call or email away.

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Delivery and Installation

We work with a trusted two-person delivery team experienced in handling handmade furniture. They’ll bring your new piece into your home, place it in your chosen room and assemble it if needed.

On the day:
• You’ll receive a call with an estimated arrival time
• The team will handle your furniture with care
• Packaging can be removed on request
• If you have tight access, let us know beforehand and we’ll advise

Our aim is to make delivery smooth, simple and stress-free.

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After-Sales Support and Warranty

Your furniture is built to last, and we’re here to support you long after it has arrived in your home.

Every piece includes a 15-year warranty on the frame, reflecting the strength and quality of our handmade construction. All fabric and leather covers come with a 12-month manufacturing warranty, with the option to extend this to 5 years for an additional charge. Full details of your cover are confirmed on your order paperwork.

Natural softening, creasing and gentle ageing are normal characteristics of upholstered furniture, but if you ever have a concern, we’re always happy to advise.

If you need replacement cushions, spare parts, or guidance on how to care for your furniture, simply get in touch and we’ll talk you through the options available for your piece.

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Bespoke and Custom Orders

Many of our pieces can be tailored to fit your space or comfort preferences. Because bespoke items are made specifically for you, they are non-refundable unless faulty.

To avoid any surprises, we’ll always:
• Double-check your measurements
• Reconfirm your chosen materials
• Explain any practical considerations
• Clarify the expected lead time

This ensures your furniture is exactly as you planned.

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Returns and Cancellations

If you need to discuss a return or cancellation, our team will talk you through the process clearly.

Please note that made-to-order items are created especially for you, so once production has begun they can’t be cancelled. If a fault occurs, we’ll arrange an inspection and organise repair or replacement wherever appropriate.

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Contact Us

If you ever need anything, our team is here to help.

Phone: 0161 736 5733
Email: [email protected]

Opening Hours:
• Monday to Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 1:30pm
• Saturday: 10:00am – 4:00pm
• Sunday: 11:00am – 4:00pm

If you get in touch outside these times, we’ll reply as soon as we’re back in the office.